Customer Satisfaction Questionnaire

• Customer Company*

• Product*

  • Polymer
  • Yarn
  • Tire Cord
  • Industrial Fabric

• Conductor*

• Department&Position*

• Part 1. Quality

• 1. Physical properties/Chemical properties*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 2. Producibility*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 3. Appearance*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 4. Stability*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 5. Packaging and Shipping reliability*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 6. Harzardous content*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• Part 2. Delivery

• 1. In time delivery*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 2. Leadtime*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 3. Capability*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• Part 3. Service

• 1. Manners*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 2. Reaction*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 3. Problem solving*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 4. Reaction of problem solving*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 5. After-sales*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• Part 4. Competitiveness

• 1. Innovations*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 2. Continuous improvement*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 3. Comprehensive competitiveness*

  • Satisfied
  • Average
  • Unsatisfied

• Remark (when choose average or unsatisfied)*

• 4. Ranking among competitors（Ranking ___ of ____(supplier number)）*

• Part 5. Others

• 1.Our performance evaluated by yours*

  • Grading_____of______
  • Scoring_____of______
  • Others, please description

• Grading*

• Scoring*

• Others*

• 2.Why do you choose our products?*

  • High price-performance ratio
  • High quality /stable quality
  • Wider recognition of products and enterprise
  • Good service
  • Others(please description)

• Others(please description)*

• 3.Comment：

• Submit